Privacy & Cookies Policy

Harper Kendall, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy & Cookies Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Harper Kendall is a UK-based online jewellery retailer offering fine jewellery, including gold jewellery, sterling silver jewellery, necklaces, bracelets, rings, earrings, and jewellery gifts.

We are the “data controller” responsible for your personal data.

2. Information We Collect

We collect the following categories of personal data:

Information you provide:

• Name
• Email address
• Billing and shipping address
• Phone number (if provided)
• Order details and purchase history
• Customer service messages

Information collected automatically:

• IP address
• Device type, browser, and operating system
• Website usage behaviour (pages viewed, interactions, time on site)
• Referral source and marketing attribution data
• Cookie identifiers

Payment information:

Payments are processed securely via third-party providers. We do not store full card details.

3. How We Use Your Information

We use your data to:

• Process and deliver orders
• Provide order confirmations and updates
• Offer customer support
• Prevent fraud and misuse
• Improve website performance and user experience
• Analyse sales and marketing effectiveness
• Send marketing communications (only with consent)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract (to fulfil your order)
• Legal obligation (tax, accounting, fraud prevention)
• Legitimate interests (site improvement, business operations, security)
• Consent (marketing and non-essential cookies)

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to operate effectively and improve your experience.

Types of cookies we use:

Essential cookies
Required for the website to function (e.g. checkout, cart, security).

Performance cookies
Help us understand how visitors use the site (e.g. Google Analytics).

Marketing cookies
Used to deliver and measure advertising performance (e.g. Meta Pixel, Google Ads, remarketing tools).

Third-party tools we may use:

• Shopify (e-commerce platform)
• Google Analytics
• Google Ads
• Meta Pixel (Facebook & Instagram advertising)
• Email marketing platforms

These providers may collect data such as browsing behaviour and conversion tracking.

Cookie control:

You can manage or disable cookies through your browser settings. Where required, we will request consent before placing non-essential cookies.

6. Marketing Communications

We only send marketing emails or SMS messages where you have explicitly opted in.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

We may use anonymised or aggregated data to improve marketing performance and product recommendations.

7. Sharing Your Data

We only share your data where necessary, including with:

• Payment processors
• Delivery and logistics partners
• Shopify and ecommerce infrastructure providers
• Marketing and analytics platforms
• Legal or regulatory authorities (where required)

All third parties are required to handle your data securely and lawfully.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders and provide services
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements

Data is securely deleted or anonymised when no longer required.

9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

10. Data Subject Access Requests (DSAR)

You may request a copy of the personal data we hold about you at any time.

To submit a DSAR, please email:
info@harperkendall.com

We will:

• Verify your identity before processing your request
• Respond within one calendar month (as required under UK GDPR)
• Provide data in a commonly used electronic format where applicable

There is no fee unless the request is clearly unfounded or excessive.

11. Data Security

We implement appropriate technical and organisational measures to protect your data against:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

While we take strong precautions, no online system is completely secure.

12. International Data Transfers

If you are located outside the UK, your data may be transferred and processed in other countries, including those outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

13. Third-Party Services

We rely on trusted third-party providers to operate our business, including Shopify, payment gateways, delivery carriers, and marketing platforms.

Each provider has its own privacy policy governing its use of your data.

14. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy & Cookies Policy or how your data is handled:

Harper Kendall Customer Support
info@harperkendall.com